Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Prestige Professional Cleaning ("Company," "we," "us," or "our"), governing your use of our website at prestigeprocleaning.com and the cleaning services we provide. By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services. Prestige Professional Cleaning Services and mobile carriers are not liable for delayed or undelivered messages. You must be 18 years of age or older to opt in to SMS communications from Prestige Professional Cleaning Services.

2. Services

Prestige Professional Cleaning provides residential and commercial cleaning services throughout the greater Los Angeles area, including but not limited to recurring housekeeping, deep cleaning, move-in/move-out cleaning, post-construction cleaning, vacation rental turnovers, and commercial facility maintenance.

All services are subject to availability and are provided at the sole discretion of the Company. We reserve the right to decline or discontinue service to any client at any time for any reason.

3. Quotes and Pricing

Quotes provided through our website, phone, email, or text message are estimates based on the information you provide. Final pricing may vary based on the actual scope, condition, and size of the space to be cleaned. We will communicate any changes in pricing before services are rendered.

Promotional discounts, including the new client 15% discount, are applied at our discretion and may be subject to additional terms, minimum service requirements, or expiration dates. Promotional offers cannot be combined unless expressly stated.

4. Scheduling and Cancellations

Appointments are scheduled based on mutual agreement between the Client and the Company. We make every effort to arrive within the agreed-upon time window but cannot guarantee exact arrival times due to factors beyond our control, including traffic, weather, and prior appointments.

If you need to cancel or reschedule a service, we ask that you provide at least 24 hours' notice. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee. Repeated no-shows or last-minute cancellations may result in the requirement of a deposit for future bookings or termination of the service relationship.

5. Access to Premises

You agree to provide safe, reasonable, and timely access to the premises to be cleaned. This includes ensuring that our team can enter the property at the scheduled time, whether by being present, providing a key, a lockbox code, a gate code, or coordinating with building or property management.

If our team is unable to access the premises at the scheduled time through no fault of the Company, the appointment may be treated as a late cancellation and subject to the cancellation fee described above.

6. Client Responsibilities

You agree to:

• Provide accurate information about the space to be cleaned, including square footage, number of rooms, and any special conditions or requirements
• Disclose any known hazards, safety concerns, or conditions that could affect the health or safety of our team (such as pest infestations, mold, biohazards, or structural issues)
• Secure or remove valuables, fragile items, and irreplaceable belongings before service
• Ensure that pets are secured or contained during the cleaning appointment
• Inform us of any alarm systems and provide necessary codes or instructions

7. Liability and Damages

Prestige Professional Cleaning takes the utmost care when working in your space. However, cleaning inherently involves physical contact with surfaces, fixtures, and objects, and minor wear or incidental damage may occasionally occur.

If you believe that damage has occurred as a result of our services, you must notify us in writing within 48 hours of the service date. We will investigate the claim promptly and, at our sole discretion, repair, replace, or compensate for the damaged item up to its fair market value.

We are not responsible for:

• Pre-existing damage, defects, or wear and tear
• Damage to items that were not disclosed or secured prior to service
• Damage caused by improper installation of fixtures, shelving, or mounted items
• Stains or discoloration that cannot be removed through standard cleaning methods
• Loss or damage to cash, jewelry, or other high-value items not secured before service

Our total liability for any claim shall not exceed the cost of the service during which the damage allegedly occurred.

8. Insurance

Prestige Professional Cleaning is fully licensed and insured in the state of California. We carry general liability insurance to cover accidental damage to your property caused by our team during the course of providing services. A certificate of insurance is available upon request.

9. Payment

Payment terms are communicated at the time of booking. Payment is due upon completion of services unless other arrangements have been agreed upon in writing. We accept major credit cards, debit cards, and other payment methods as specified.

Late payments may be subject to a late fee. Accounts more than 30 days past due may result in suspension of services until the balance is paid in full. We reserve the right to engage a collections agency for unresolved balances.

10. Satisfaction Guarantee

We stand behind the quality of our work. If you are not satisfied with any aspect of your cleaning, please contact us within 24 hours of service completion. We will return and re-clean the area in question at no additional charge. The satisfaction guarantee applies to the specific areas of concern and does not entitle the Client to a full re-clean of the entire property unless warranted.

11. SMS/Text Messaging Terms

By checking the SMS consent checkbox on our contact form, you expressly consent to receive text messages from Prestige Professional Cleaning at the phone number you provided. Your consent is not a condition of purchasing any services.

Messages may include appointment confirmations, reminders, service updates, responses to inquiries, and promotional offers. Message frequency varies. Standard message and data rates may apply.

You may opt out at any time by replying STOP to any message. After opting out, you will receive a single confirmation message and no further texts. Reply HELP for assistance, or contact us at (818) 602-6628.

We do not sell, share, or disclose your phone number or SMS opt-in data to third parties for their marketing purposes. For more information, please see our Privacy Policy.

12. Intellectual Property

All content on our website, including but not limited to text, images, graphics, logos, and design elements, is the property of Prestige Professional Cleaning and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on our website without our prior written consent.

13. Website Use

You agree to use our website only for lawful purposes. You may not use our website in any way that could damage, disable, or impair the site, or interfere with any other party's use of the site. You may not attempt to gain unauthorized access to any part of the website, server, or database connected to the website.

14. Indemnification

You agree to indemnify, defend, and hold harmless Prestige Professional Cleaning, its owners, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to your breach of these Terms, your use of our services, or your violation of any law or rights of a third party.

15. Limitation of Liability

To the fullest extent permitted by law, Prestige Professional Cleaning shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or services, regardless of the cause of action or theory of liability, even if we have been advised of the possibility of such damages.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be resolved in the courts located in Los Angeles County, California.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions of these Terms shall remain in full force and effect.

18. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting to this page with an updated "Last Updated" date. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms.

19. Contact Us

If you have any questions about these Terms of Service, please contact us:

Prestige Professional Cleaning
Phone: (818) 602-6628
Website: prestigeprocleaning.com/contact