Privacy Policy

1. Introduction

Prestige Professional Cleaning ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at prestigeprocleaning.com, use our services, or communicate with us by phone, email, or text message.

By accessing our website or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or use our services.

2. Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact form or request a quote
• Call us at (818) 602-6628
• Opt in to receive SMS/text messages
• Schedule or receive cleaning services
• Communicate with us via email or other channels

This information may include:

• First and last name
• Email address
• Phone number
• Mailing or service address
• Type of service requested
• Any additional details you provide in messages to us

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and general geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website or source
• Device type (desktop, mobile, tablet)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide quotes
• To schedule and deliver cleaning services
• To send appointment confirmations, reminders, and service-related communications
• To send promotional SMS/text messages (only with your express consent)
• To improve our website, services, and customer experience
• To comply with legal obligations

4. SMS/Text Messaging Policy

Consent and Opt-In

We will only send you SMS/text messages if you have provided your express written consent by checking the SMS opt-in checkbox on our contact form. Submitting a form without checking the SMS consent checkbox means you have not opted in and will not receive text messages from us. Your consent to receive SMS messages is not a condition of purchasing any services from Prestige Professional Cleaning.

Types of Messages

If you opt in, you may receive the following types of text messages from Prestige Professional Cleaning:

• Appointment confirmations and reminders
• Responses to your inquiries
• Service updates and follow-ups
• Promotional offers and discounts

Message Frequency

Message frequency varies based on your interactions with us and the services you request. You will not receive more than 10 messages per month unless you initiate additional conversations.

Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan. Prestige Professional Cleaning is not responsible for any charges incurred from your carrier for receiving text messages.

Opting Out

You may opt out of receiving SMS/text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a single confirmation message and will no longer receive text messages from us. You may opt back in at any time by submitting a new request through our contact form with the SMS consent checkbox selected.

Help

For help or questions about our SMS messaging program, reply HELP to any text message you receive from us, or contact us directly at (818) 602-6628 or via our contact page.

Supported Carriers

Our SMS messaging services are supported on all major U.S. mobile carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carriers are not liable for delayed or undelivered messages.

No Sharing of SMS Data

We do not sell, rent, share, or otherwise disclose your phone number or any information collected through our SMS messaging program to third parties or affiliates for their marketing purposes. Your phone number and opt-in consent are used solely by Prestige Professional Cleaning for the purposes described in this policy.

5. How We Share Your Information

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: We may share information with trusted third-party service providers who assist us in operating our website, managing our business, or servicing you (such as CRM platforms, scheduling tools, or payment processors), so long as those parties agree to keep your information confidential.
• Legal requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of marketing communications at any time
• The right to opt out of SMS/text messages by replying STOP

To exercise any of these rights, please contact us at (818) 602-6628 or through our contact page.

California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To make a CCPA request, please contact us using the information above.

9. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and understand where our visitors are coming from. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

10. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites. We encourage you to review the privacy policy of every site you visit.

11. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy, our data practices, or your rights, please contact us:

Prestige Professional Cleaning
Phone: (818) 602-6628
Website: prestigeprocleaning.com/contact